Today, with just a few clicks online, we can pay bills, transfer money, buy a movie ticket, call a taxi, and order food. We live in an increasingly digital world which undoubtedly has made many people’s lives easier.
But not everybody’s lives. If you don’t have a smartphone or are not skilled at using one – which is the case for some low-income or older people – then some activities are now more complicated or even inaccessible. Everyday services once paid for in cash may now require digital payments – via Touch ‘n Go, GrabPay, Boost, JomPay, etc – or QR codes scanned. All of this may not be easy for some.
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