Contradictheory: Looking for some service with soul

Maybe the real benefit of increased automation isn’t how much faster we’ll be able to do our work but how much more time we’ll now have to be nicer to each other. Photo: 123rf.com

Ever stood in queue in a fast food restaurant and wonder why is it the one next to you always moves faster? That’s what happened to me the other day. Except I was sitting in a virtual queue, and the line next to me was cars outside ordering from the drive-through.

Welcome to the 21st century, where technology means you are getting better service even though there is no food in front of you. I had to wait more than 20 minutes to get my dinner, while the drive-through window ran through about a dozen cars in the same amount of time. I guess the “fast” in “fast food” here means abstaining from eating.