At Hakka Rang Restaurant, the service charge is still applicable. The owner said the service charge is distributed to both the floor and kitchen staff based on a point system.
I frequently write this column while nursing a glass of teh tarik at a local restaurant. Recently, I noticed something new posted up next to the counter: “We are currently in discussion with the Domestic Trade, Cooperative and Consumerism Ministry on the implementation of the service charge. In the meantime, customers are expected to pay the 10% service charge.”
This, of course, is in direct contradiction of what Deputy Finance Minister Datuk Ahmad Maslan said during a press conference in late February: “I want to inform that you don’t have to pay the 10% service charge if their service is not good.” Given that, normally, the public doesn’t take what politicians say seriously, we should be heartened to see the public so keenly embrace the deputy minister’s stance.
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