Do you understand your health insurance policy?

While it is certainly the responsibility of the individual to educate themselves about the health insurance policy they are planning to buy, insurance companies and Bank Negara also have a duty to ensure the policies are transparent and understandable to the general public. — FAIHAN GHANI/The Star

A patient consults a doctor in a private hospital.

The diagnosis of the patient’s condition is made following history-taking, physical examination and investigations.