E-commerce enhanced

  • SME
  • Thursday, 09 Oct 2014

TESCO Stores (M) Sdn Bhd (Tesco Malaysia) has taken grocery shopping to a different level with the new Plug n Pay service to facilitate payments for home delivery of goods bought online.

Plug n Pay by CIMB is Malaysia’s first chip-based mobile point-of-sale (mPOS) solution that offers businesses of any size an affordable yet secure way to manage electronic payments using smartphones and tablets.

“Through our collaboration with CIMB, we believe we can make the shopping experience for our online customers even more seamless and enjoyable.

“We are very pleased to be able to provide the Plug n Pay by CIMB Bank payment method to all our Tesco online customers where they can be assured of a safe and cashless transaction,” said Tesco Malaysia chief executive officer Georg Fischer at the launch of Plug n Pay at Tesco Extra, Mutiara Damansara in Petaling Jaya recently.

Also present was CIMB Group acting group chief executive officer Tengku Datuk Zafrul Tengku Abdul Aziz.

He explained that with the new method, Tesco’s Customer Delivery Assistants plugs in the portable Plug n Pay card reader into their mobile devices, which would then accept credit and debit cards, and safely facilitate payments for goods delivered.

Customers would be issued electronic receipts immediately via via email or SMS upon confirmation of a transaction.

Fischer said Tesco Malaysia was the first hypermarket to come up with the online payment method in Malaysia, with a selection of 18,000 fresh produce and grocery items.

“Since the launch of our online shopping service last year, we have more than 150,000 registered online shoppers in the KlangValley, Johor Baru and Penang.

“We see the numbers growing every day and with the convenience of grocery shopping from home, we find that customers shop almost three times more the usual basket size compared to in-store,” said Fischer, adding that goods are delivered to customers’ homes in a temperature-controlled van.

Meanwhile, Zafrul said CIMB was proud to partner with an industry leader like Tesco, who believed in continuous innovation and bringing better shopping experience for customers.

“Plug n Pay essentially transforms smartphones and tablets that are an integral part of our daily lives into tools of commerce that can be used to facilitate convenient and secured cashless transactions.

“This also reflects our commitment to support the government’s effort in promoting electronic payments and reducing dependency on cash transactions for greater economic efficiency,” said Zafrul, hoping that the partnership would encourage more

Malaysian businesses to adopt Plug n Pay, which would help boost the number of cashless transactions in the market.

The new electronic payment method will also enable Tesco to view real-time transactions, track the location of transaction using the geo-location feature and user-detail management via the mobile app and web-based Plug n Pay portal.

The new payment method is now available across Tesco Online Shopping home delivery services in Klang Valley, Penang and Johor Baru.

In conjunction with the rollout of Plug n Pay, CIMB Bank credit and debit card holders will enjoy complimentary delivery with minimum purchase of RM50, plus RM20 Tesco e-coupon for the next minimum purchase of RM100.

Customers who pay using their CIMB Bank Visa credit card will enjoy an additional 10% rebate for their online purchases.

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