FAQs


General FAQs
The Star Online is an information portal on the Internet. It was launched on June 23, 1995 as the Internet edition of Malaysia's leading English-language newspaper The Star, but has since evolved – with added features and functions – to move away from merely being an online newspaper.
We are introducing some new features to make your news reading more enjoyable and as such, you are encouraged to register for a MyStar account in order for us to serve you better by providing personalised features across all our platforms.

Once you have registered, you will enjoy all the articles except for those which requires prior subscription. If you have not registered, you will only be able to read free articles and limited non-free articles but your quota for limited non-free articles will refresh on a monthly basis.

You may also follow us on Facebook for more ways to read our headlines, or have them delivered to your inbox by signing up for The Star daily alert newsletter.

If you have registered for a MyStar account and you can only read limited articles, please take a moment to sign in here
We apologise for this inconvenience , our system currently is not able to show you how many metered articles you have read so far. We are working on it.
You can still access a limited number of articles each month on TheStar.com.my and The Star app save and except for StarBiz Premium content where it’s a subscription on it’s own. Your free, limited access resets every 30 days, from your last read metered article.

You are also encouraged to register for a MyStar account so you you are able to enjoy our features. As for non –registered readers, we are not able to offer some of these features to you because we are not able to save it for your next visit.
Yes. You are encouraged to register for a MyStar so you can also enjoy the features we have for you. As for non –registered readers, we are not able to offer some of these features to you because we are not able to save it for your next visit.
You will have access to all the articles, videos and photographs without any limit once you have registered for a MyStar account. Click here to register.

Note: This excludes linked content hosted on a separate platform that requires subscription, i.e. StarBiz Premium and dimsum e-tuition videos.
The Star Online is the property of Star Media Group Berhad (10894D), a company incorporated in Malaysia.
About Features
We have prepared a few features that make your reading enjoyable such as;
  • Bookmark articles so you can read it later
  • News in audio where you can listen to the content without reading it
  • For you BETA page where it’s your personalised news page that allows you to;
    a. Follow Columnists
    b. Follow Topics
    c. Recommend reading based on your reading behaviour
  • Edit Menu (for app only) to customise the content sections that matters to you
  • Customise settings (for app only)
    a. Adjust text Size to ease your reading
    b. Dark Mode to save battery
You will need to register for a MyStar account to enjoy the features above and also to enjoy unlimited access to our articles and contents. As for non –registered readers, we can’t offer some of these features to you because we can’t save it for your next visit.
Web – at the articles page, you may click the bookmark icon located on the left side (browser) or on top right (mobile web) next to the social media icon to bookmark an article. You can also find bookmarked list under Profile > Manage Bookmarks.

App - Simple tap on the bookmark icon below each headline. You can find your bookmarked list under bookmark tab at the bottom.
You can listen to top 10 trending news from The Star.
This is your own personalised page where you can follow a topic or columnist and articles related to it.
Web – you may click the For you located on the section bar or find it under Profile > Manage For you. You may then click edit to follow or unfollow a topic or columnist.

App – you may tap the For you tab and click edit to follow or unfollow a topic or columnist.
We will compile a list of articles based on your usual reading behavior and list it here for you, as a recommendation.
We apologise for any inconvenience, you are not able to add a topic the moment but please check for new topics from time to time. We will make sure that topics which are trending are available to be followed.
You can customise the Homepage’s content section at the top of the homepage by prioritising your preference section or even hiding it totally. Tap on the Profile icon at the bottom of the page and tap on Edit Menu. Arrange the section by pressing the icon on the right and move them up or down or deselect it to hide it.
Both dark mode or adjustment of font size can be found under Profile> Settings.
About Registration
Check both your Inbox and Spam folders or try to login with the email and password again. We will ask for your verification where you may click the resend button.
Click resend code and try again but if you have already closed the browser, try to login with the email and password again. We will ask for your verification where you may click the resend button to get the verification link from your email.
You have already registered for a MyStar or Newsstand account. Kindly log in here or click forget password if you don’t remember your password.
Yes, if you have MyStar or Newsstand account, you may just log in. you are not required to register again.
That is because we need to make sure the email address you have provided is is valid.
Technical issue
Make sure your app is updated to the latest version.
You may edit your profile under the ‘Manage Profile’ tab but you can’t change your email address here. Your email address is linked to your MyStar and Newsstand account which means in the event you change your email address, the new email address will apply to both your MyStar and Newsstand’s email.

If you really need to change your email address, kindly email or contact our customer service.
Please click forgot password at log in page here and follow the steps.
Yes. You may log in to thestar.com.my on a PC or mobile app using the same email address. Your Mystar account allows you to have 3 access (1 access from any browser and 2 accesses from any app). If you log in from a different or additional browser or app, you will be prompted to log in again and you will be automatically logged out from the current browser or app.
Starbiz Premium
StarBiz Premium is a paid membership for exclusive content on StarBiz, The Star Online’s Business section. The Premium membership offers exclusive insights, analyses and curated news on the economy as well as expert advice from industry leaders.
StarBiz Premium is a paid membership which offers exclusive business content such as technical and economic analyses at attractive price points whereas StarBiz offers general business content for free.
StarBiz Premium content is indicated by a lock icon next to the headline and is only accessible to members whereas StarBiz is open to all readers.
Starbiz Premium 7-days Free Trial
Sign in with your existing Mystar or Newsstand account to apply for the trial. Once you have successfully registered, you can read StarBiz Premium content immediately.
Note: 7-days free trial only give you access to StarBIz Premium content only.
Sure. All you have to do is register for a new account to try our 7-days free trial.
A confirmation email will be sent to you after successful registration. Please check both your Inbox and Spam folders. Kindly register again and ensure that you have keyed in your email address correctly. If you do not receive a confirmation email, please contact Customer Service at 1300 88 7827.
We require your mobile to verify that you are a legitimate purchaser. Your mobile number will not be shared to third parties without your consent.
Kindly click ‘resend new code’ or ‘change mobile number’. You may only request for the code up to a maximum of 3 times per day per mobile number. If you still did not receive any verification code via SMS, please contact our Customer Service at 1300 88 7827.
We are sorry but the 7-days free trial is only valid for one redemption per registered mobile number. Therefore, you may only redeem the 7-days free trial once with the same mobile number.
You may apply for a StarBiz Premium membership to continue to enjoy full access throughout the site.
Note: You may only apply for the membership AFTER your 7-days trial ends.
StarBiz Premium Subscription
We are currently offering two different memberships below:
StarBiz Premium
StarBiz Premium Plus
The memberships come in two forms - monthly and yearly. You may opt-in for auto-renewal to make sure your reading experience are not interrupted.
StarBiz Premium allows you to gain full access throughout the site. StarBiz Premium Plus allows full access throughout the site and full digital access to The Wall Street Journal and The Business Times.
Note: The Business Times only applies to the yearly membership.
  1. Click on any premium content (with a lock icon) and you will be directed to our catalogue page > sign in
  2. Sign in with your existing Mystar or Newsstand account > you will be directed to our catalogue page
  3. Click on profile icon > subscription info > click subscribe
No. Kindly follow the activation instructions sent to your email in order to gain access to The Wall Street Journal and The Business Times.
Sure. All you have to do is register for a new account to try our 7-days free trial or apply for StarBiz Premium or StarBiz Premium Plus (comes with WSJ and Business Times) memberships.
A confirmation email will be sent to you after successful registration. Please check both your Inbox and Spam folders. Kindly register again and ensure that you have keyed in your email address correctly. If you do not receive a confirmation email, please contact Customer Service at 1300 88 7827.
StarBiz Premium is an online, web-based content where it is on a different platform. To view your membership’s information for StarBiz Premium, kindly log-in the icon at Business Page and select ‘Subscription Info’.
Kindly login and click on the user icon on the top right of the page. Upon clicking on the icon, you will be directed to your StarBiz Premium account where you will be able to view your membership information.
You will receive a tax invoice via email after payment is successful or you may go to ‘Transaction History’ tab (under your account) to view and print it out.
You can view your transaction history under your StarBiz Premium account. Kindly click on the user icon and navigate to the ‘Transaction History’ tab. You will also be able to download your invoice under the ‘Transaction History’ tab.
Yes. When your StarBiz Premium Plus membership renews, your access to The Wall Street Journal will be renewed. However, you will be required to key in a passcode to renew your access to The Business Times.
You will receive separate emails with activation instructions for access to Wall Street Journal and Business Times.
You may edit your profile under the ‘Manage Profile’ tab BUT you will not be able to change your email as it is linked link to your MyStar or Newsstand account.
Yes. You may log in to a different PC using the same email address at the same time. StarBiz Premium is not available on the Star Mobile app. Kindly access the mobile version of StarBiz Premium on a mobile browser (i.e.: Safari, Chrome).
No. StarBiz Premium is only available on The Star Online website. You may use a browser on your mobile phone (i.e.: Safari, Chrome) to access StarBiz Premium.
Yes, kindly go to your account settings and click on the ‘Manage Billing Info’ tab to change your billing information.
Cancellation or change of packages
We’re sorry, but you will not be able to terminate your membership before it ends and there will be no refund for early termination.
You will only be able to change your membership package or use new promo codes when your current membership ends.
You can only change your membership package or use our promo code when your membership term ends.
Auto-renewal
You may choose to activate auto-renewal upon registration for a StarBiz Premium membership. Kindly tick the box that says “Yes, activate recurring payment”.
Yes. Kindly go to your account and click on the ‘Subscription Info’ tab to deactivate recurring payments.
Note: Please take note that the effective date of the cancellation will only take place
  1. Next billing cycle if it’s charged
  2. End of this billing cycle if it’s not charged.
Kindly go to your account and click on the ‘Subscription Info’ tab to view membership details.
We are sorry but we do not support the feature to change credit card information at the moment but we will send you a link to update your credit card when we email you on the next charge to your membership.
Kindly go to your account and click on the ‘Subscription Info’ tab to view membership details. You can then deactivate auto-renewal from here.
Yes, you may check for your status under ‘my subscription’ and we will also email you before the next charge.
If you are on 1-mth membership, email will be sent 7-days before expiry
If you are on 1-year membership, email will be sent 1-month before expiry
The Wall Street Journal
No, you can’t. You will receive an email from Wall Street Journal for a 1 time sign-in or registration to gain full digital access.
Because it is a separate product from StarBiz Premium.
You do not have to redeem it monthly but the validity per redemption is 1-year. So if you are on a monthly auto-renewal, your next redemption will be 1-year later.
Kindly do not pay. If you have subscribed to StarBiz Premium Plus Membership, you will receive an email from Wall Street Journal. Kindly redeem your access from the link given.
The Business Times Singapore
You will only get access to The Business Times when you subscribe to 1-year StarBiz Premium Plus Membership. We will send you the activation instruction to access The Business Times.
Yes, we will send you the activation instruction to access The Business Times where you are required to sign-in or register before you can read.
Kindly note that you are only entitled for access to The Business Times if you have signed up for a yearly StarBiz Premium Plus membership package. The Business Times access is not open to the monthly StarBiz Premium Plus membership package.
Kindly contact our Customer Service at 1300 88 7827 for assistance.
Classifieds
The Classifieds Booking Online system is the latest enhancement to The Star's classified advertisement placement service designed for the convenience of individuals who wish to place classified advertisements in The Star anytime, anywhere. The only requirements are that you have access to an Internet-connected computer and a MasterCard or VISA credit card. For the time being, this is the only acceptable mode of payment. We do not accept payment through Public Bank branches for online booking. In the future or as the market dictates, we will add other payment modes.

Just follow the steps:

Step 1: Register as a MyStar user. If you have already registered, go ahead and log in.

Step 2: Click on the "I want to book a new ad" button.

Step 3: Select the advertisement type from the drop-down box, e.g. Cars for sale.

Step 4: Enter the advertisement details.

Step 5: Choose the number of days you want it to be published.

Step 6: Choose the edition in which you want it to be published.

Step 7: Select your preferred publication date(s).

Step 8: Check your advertisement.

Step 9: Submit your advertisement and print out the page for reference.

Step 10: Select "Yes" to continue with credit card payment.

Step 11: Done! Please allow at least one day for processing.

Please close your existing browser and open a new one to pay for subsequent new ad(s) created. This is to avoid errors from occurring during payment for the transaction.

Unlike the traditional method where you'd have to call in or show up personally at one of our designated booking centres to place your advertisement, the online service allows you to achieve the same thing at your own time and convenience. In addition, booking via this service offers you more control over how your advertisement will appear. You are also kept informed of the status of your transaction each step of the way.
Despite the stories you may have heard, online credit card transactions are far more secure than offline because your credit card information is communicated securely between your computer and the payment gateway (Citibank). That's right, we don't even collect your credit card information: that portion is done by our payment gateway where the connection is secured by 128-bit encryption technology.
Yes. With non-128-bit browsers, the encryption level automatically drops to the default 40-bit encryption.
Yes, you can, as long as your advertisement has not been confirmed or verified by our Classifieds staff. You may check this information by logging in to.
For the initial phase, your advertisement must be submitted by 11am to ensure that it gets published the following day. However, this deadline is subject to change in the future.
Currently, you may only book run-on (text only) advertisements. Please note that classifieds advertisements for the categories "Marriages", "Births", "Obituaries", "Friendship", and "Business Opportunities" require relevant documents for verification, and may not be booked online.
Your advertisement will be published both in The Star newspaper and StarSearch Online.
Your advertisement booking is not confirmed until the payment process is completed. You will be required to "pay" when booking the advertisement but your credit card will not be charged until our Classifieds staff have approved and verified your advertisement manually. The system will e-mail you the status of your booking so that you will be kept informed at all times.
MyStar is a web community service that enables you to enjoy facilities like chat, clubs, forums, and many others with just a single sign-on. Click here for more information.
No, not at the moment. However, we encourage you to set up a MyStar account to enjoy the flexibility and full advantages of the service, which includes the ability to re-book ads, receive e-mail alerts, as well as other value-added services offered to MyStar members.
The password and User ID information are sent automatically to a user whenever it is requested. In order for the system to send the information to the correct mailbox, you need to associate your MyStar account with a valid e-mail account, e.g. your Jaring or TMnet accounts. To retrieve your password now, click here.

If you have additional questions, please call Star Online Booking at 03-79668205 (Mon thru Fri, 9am to 5.30pm), or email us at classifieds@thestar.com.my.