PETALING JAYA: Global cloud communications platform Infobip has enhanced its partnership with Oracle to bring conversational experiences to businesses and brands globally.
The new integration enables Infobip and Oracle customers and partners to access Infobip’s omnichannel services through Oracle Integration.
In a statement, infobip noted its new Omnichannel Messaging Adapter for Oracle Integration enables businesses to work with and manage omnichannel messaging channels involving Oracle and third-party solutions, including WhatsApp and RCS. The solution deploys quickly, reducing time to market.
In addition, Infobip provides a prebuilt use case – or Accelerator – for Oracle’s contact centre solution, Oracle B2C Service.
