BoT to shift call centre scam liability to banks


FILE PHOTO: Thailand's central bank is seen at the Bank of Thailand in Bangkok, Thailand. REUTERS/Jorge Silva

BANGKOK: The Bank of Thailand (BoT) plans to introduce regulations this month making financial institutions and payment providers liable for losses from call centre scams.

Financial Institutions Stability deputy governor Roong Mallikamas made the announcement following the publication of the Royal Decree on Measures for the Prevention and Suppression of Technology Crimes (No 2) BE 2568 (2025) in the Royal Gazette on Saturday.

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Bank of Thailand , scam , regulation

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