Mavcom: Airlines must refund within 30 days in original payment mode

Malaysian Aviation Commission director of consumer affairs Pushpalatha Subramaniam. — SYAMIMI ZAINAL/ THE STAR

KUALA LUMPUR: The final Malaysian Aviation Consumer Protection Code 2016 (MACPC) mandates that airlines must issue refunds to consumers in the original mode of payment within 30 days.

Malaysian Aviation Commission (Mavcom) director of consumer and public affairs, Pushpalatha Subramaniam, highlighted that consumers are also entitled to refunds for carbon fee charges if these are imposed by airlines.