KUALA LUMPUR: CIMB Bank Bhd has been named the Best Retail Bank in Malaysia at the Alpha Southeast Asia’s 18th Best Financial Institutions Awards 2024.
The award recognised CIMB’s leadership in retail banking, driven by its focus on digital expansion, leading to better cost efficiencies, improved business performance, and top customer value.
“We take comfort that our mid to long-term innovation efforts in addressing our customer needs are translating into enhanced banking experiences. This pushes us to remain committed to that journey and prioritise a value based customer-driven lens in everything we do,” chief executive officer of group consumer and digital banking Effendy Shahul Hamid said in a statement.
Meanwhile, TNG eWallet was also recognised as the Best e-Wallet in Malaysia for the third consecutive year.
TNG eWallet, with over 21 million users, leads the Malaysian market by offering a wide range of financial services, seamless payments, and the nation's largest loyalty program.
“Both CIMB Bank and TNG e-Wallet collectively, now deliver a complete spectrum of inclusive retail financial services to the full segment of Malaysia-based users. These recognitions nudge us along, as we work towards fulfilling the key needs and preference of our customers,” said Effendy.
