‘In this (digitalisation) journey, we are looking at how we can be the right partner for our customers and for all businesses in Malaysia,’ says Selvakumar Rajasekaran.

FOR industries dominated by the interconnected fabric of the Internet of Things (IoT), the prospect of streamlining the production and distribution of goods takes centre stage.

Imagine the seamless interplay between devices, systems and data – optimising every aspect of your supply chain for peak efficiency.

There is no doubt that the convergence of IoT, artificial intelligence (AI), and 5G connectivity has unleashed a new wave of possibilities, transforming the way goods are produced and transported.

Kevin Lee, head of SMB and Mid-Market Segment at Maxis Business, highlighted the significant shift in digitalisation within the Malaysian mid-market manufacturing sector.

In an interview on BFM’s Tech Talk, he said that digitalisation has accelerated over the last few years, primarily due to the push during the pandemic. What’s more is that the second generation of local mid-market entrepreneurs, having studied or gained experience abroad, is keen to keep up with technological trends.

Selvakumar Rajasekaran, head of Enterprise Products at Maxis Business, further pointed out that the global demand fulfilled out of Malaysia, coupled with the rise of ecommerce, has led to new requirements for quality, operational efficiency, and the ability to fulfil business-to-consumer demands in both the manufacturing and logistics industries.

“In the last few years because of the pandemic and global digitalisation initiators, there has been rapid adoption in the mid-market, but there is a long way to go in terms of digitalisation adoption,” he said.

However, the journey towards digitalisation is not without hurdles, including a crucial need for real-time data and new contexts of cybersecurity with the influx of customer information coupled with consumer concern about the privacy and safety of their personal data.

On top of that, not all businesses have the same resources as large corporations, know-how to digitalise and internal readiness to adopt solutions. They need managed solutions and good help at every step of the digitalisation journey.

The manufacturing and logistics sectors are critical contributors to Malaysia’s economy, providing significant opportunities to advance the nation’s digital ambitions.Businesses need to ensure they have the right network to support their digitalisation needs. This growth will be powered by digitalisation.

“This can be done by modernising network infrastructure through managed network services and cloud to facilitate seamless communication, collaboration and data management, optimising production processes,” said Lee.

“The introduction of IoT solutions will enable real-time monitoring and control of machinery – reducing downtime and enhancing efficiency.”

Addressing these industry needs, Maxis Business plays a crucial role in providing robust and secure connectivity solutions.

“At Maxis, we saw a demand for these digital solutions and made a conscious effort to build the skills, capabilities and gain tech know-how from global and industry experiences, and we began investing in those capabilities to get ready to serve,” said Selva.

As a leading integrated telco, Maxis understands the digitalisation challenges that have arisen in these industries such as cloud adoption, cybersecurity risks, among other demands, and leverages its expertise to provide relevant solutions.

It continues to apply its expertise to help SMEs digitise their data and processes, enhance operational efficiency, and expand externally by reaching new customers and markets through new platforms.

Innovative solutions that Maxis offers include predictive sensing to ensure efficient maintenance in manufacturing and logistics. With AI and analytics, Maxis Business empowers businesses to make decisions through actionable insights and predictive analytics so that customers can focus on what matters and improve overall operational efficiencies.

Maxis is making strides in integrating different technologies – including mobile, fibre, and satellite tech connectivity – to offer reliable and secure connectivity for businesses to adopt digitalisation.

“We are working with local and global technology and solutions partners, and testing and adopting solutions before taking them to our customers. In this journey, we are looking at how we can be the right partner for our customers and for all businesses in Malaysia,” said Selva.

Maxis has strategically positioned itself as a leading integrated connectivity provider to bring the manufacturing and logistics industries into the future.

With a focus on digitalisation, innovation and collaboration, it is paving the way for smart manufacturing and seamless logistics, ensuring businesses are well-connected and ready for the next industrial revolution.

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