Pure-play retailers that mainly sell online, had enjoyed a spike in their businesses during the lockdowns but saw transactions fall by 20% to 90% after that, said RGM managing director Tan Hai Hsin.
WHILE organisations still see good response in online shopping, retail association Retail Group Malaysia (RGM) has witnessed a 20% to 90% drop in online shopping activities, following the Covid-19 lockdowns.
Physical stores that offered virtual shopping during the lockdowns had seen a 70% to 80% drop in business since early 2022; online business at food and beverage (F&B) outlets had fallen by 50% to 60%.
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