HANOI: Vietnam is a top market in adopting new technologies, in which 58% of digital consumers have used online banking solutions, e-wallets, money transfer applications, and digital banking.
According to the “SYNC South-East Asia” report on digital consumers in South-East Asia in the new stage of development, Vietnam has nearly 80% of the population represented as digital consumers.
Moreover, the average contribution of eCommerce to total retail has continued to grow at 15% over the past year, higher than India’s 10% and China’s 4% growth, with an online-to-total retail share of 6%.
About three years into the pandemic, research shows that regional consumers are at a new stage of development, prioritising an integrated shopping experience that effectively combines online and in-person services.After the pandemic, 10% of Vietnamese surveyed moved at least one of their shopping categories from online to direct channels because of the “interface” factor that direct sales channels bring.
However, there are still certain shopping categories that consumers still prefer to choose “closing” online, indicating that online shopping continues to serve as an important channel for digital shoppers in the country.
During the “discovery” phase, 84% of Vietnamese shoppers see online as their go-to channel to browse and find items.
According to the report, this is a period when Vietnamese digital consumers use more platforms than ever before, with the dominance of the eCommerce market accounting for 51% of online spending.
At the same time, social networks account for nearly half of online discoveries, including images at 16%, social media videos at 22% and related tools such as messaging at 9%.
Social media and related tools such as messaging were paramount channels for Vietnam’s digital shoppers during the consideration period, accounting for 44% of survey respondents.
Consumers’ openness to interaction and experimentation has also led to behavioural change, with 64% of respondents saying they have interacted with a business conversation account in the past year.
As customers seek more engagement, the content creation economy also shows many positive signals.
“In Vietnam, the average sales volume related to entertainment, streaming and related products to content creators in the three months before our survey has increased 12 times,” said Le Khoi, country director of Vietnam Market of Meta, adding: “In the context of digital consumption, Vietnamese users switch brands more often and increase the number of platforms they use to find a better value, with 22% of online orders made on various eCommerce platforms.”
“Value is one of the main factors driving this behaviour when ‘better price’ is chosen as the top reason for switching platforms, followed by the product quality and delivery times,” he added.
As a result, the number of online platforms Vietnamese consumers use will increase from eight in 2021 to 16 in 2022.
Last week, in the seminar “Promoting digital transformation for organisations and businesses”, Nguyen Ba Diep, co-founder of MoMo Ewallet, said: “Digital transformation for retail businesses is an inevitable trend.”
Diep added that with more than 31 million customers on MoMo, they have solutions to help businesses, especially small and medium-sized enterprises, banks, credit institutions, and investment funds, to reach more customers quickly and efficiently.
Diep said MoMo would continue coordinating with tens of thousands of other partners to expand this service ecosystem specifically for retail solutions.
Diep said in the last four years, it developed the finance-insurance service on MoMo with more than 10 million users, including consumer credit, accumulated investment and insurance. — Viet Nam News/ANN
