More than one in four OCBC premier banking clients use online chat

OCBC Bank (M) Bhd managing director and head of consumer financial services, Anne Leh, told StarBiz she was surprised at the speed at which this category of its clients warmed up to the platform and expects more to come on board soon, especially with the new features and services that will be put in place later this year.

KUALA LUMPUR: The traditional image of affluent and high-net-worth banking clients performing transactions the old way is fast fading with more than one in four OCBC Premier Banking clients embracing its cutting-edge online secure chat service introduced early last year.

The first-of-its-kind OCBC RM Chat enables the clients to communicate and place daily banking and wealth trade instructions securely with their relationship managers (RMs) via the bank’s Internet and mobile banking platforms.