KUALA LUMPUR: Citi Malaysia is offering relief assistance through measures such as deferment of loan payments and/or waiver of certain fees/charges to assist customers impacted by the recent floods across Malaysia.
In a statement, the banking group said it would waive the replacement fee for credit/debit cards and cheque books for customers who are affected with immediate effect.
Citi has notified its corporate clients that it will offer case-by-case basis assistance to those in need.
Citi Malaysia consumer business manager Elaine Fan said: “We are committed to the financial wellbeing of our customers and will be extending help to the flood victims.”
“We understand that customers need as much support from their banking partner during these times of distress.
“Citi is committed to serve as a trusted partner to our customers and clients by responsibly providing financial services that enable growth and economic progress. Our focus is on the customer experience and seeking solutions to help affected customers,” she said.
The bank encouraged its customers to utilise Citibank Online at www.citibank.com.my and the Citi Malaysia Mobile App. CitiPhone services are available and operating as usual.
Citi Priority, Citigold and eligible SME clients can contact their relationship managers to set up appointments as necessary.