“The tourism industry can be improved and enhanced along the way but the government must not reverse on the re-opening of the sector. Better management of revenue, on top of productivity-based costs, will guide the industry through the recovery,’’ said Malaysian Association of Hotels CEO Yap Lip Seng.
FOR the hotel industry to survive, tourism needs to be restarted, with clear standard operating procedures (SOPs) and mechanisms in place.
Reduction of fixed costs, restructuring of manpower and staff multi-tasking are some of the strategies for survival.
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