Maybank extends over RM77bil in repayment assistance to customers as at Aug 31

KUALA LUMPUR: Maybank and Maybank Islamic have provided repayment assistance worth more than RM77bil to over 420,000 individual and SME customers in Malaysia as at Aug 31 to help them ride through the impact of the Covid-19 pandemic.

It said in a statement that these customers, who have about 500,000 loan and financing accounts, represent about a third of the bank's total Malaysia consumer and SME loan and financing portfolio, based on outstanding balance.

Group CEO of Maybank’s Community Financial Services Datuk John Chong said the proportion of loans/financing under Repayment Assistance based on outstanding balance has more than doubled within the last two months following the automatic six-month moratorium offered effective July 2021 under the Pakej Perlindungan Rakyat and Pemulihan Ekonomi (PEMULIH) programme.

“We have approved all eligible Repayment Assistance applications made under the PEMULIH programme by individual, microenterprise and SME customers and will continue to offer Repayment Assistance to borrowers requiring continued financial assistance arising from the disruption to their livelihoods due to the COVID-19 pandemic.”

“Although we are now seeing the gradual reopening of the economy following the successful vaccination roll-out, we do understand that there remain some customers who continue to need a helping hand given the impact they have experienced from the various movement restrictions,” he explained.

“Maybank remains committed in supporting all our customers who have had their livelihoods disrupted and will continue to help ease their cashflow burden, while they work towards stabilising their livelihood.”

Chong added that out of the total Repayment Assistance loan/financing portfolio based on outstanding balance, 69% is under the deferred instalment (moratorium) option.

Customers who wish to find out more information about Maybank’s Repayment Assistance plan or are interested to apply may visit

For enquiries, contact the Maybank Group Customer Care Hotline at 1-300-88-6688 and press *1 for “Repayment Assistance”.
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