Women in Retail Power Panel (from left): StarBiz's deputy news editor Yvonne Tan, FashionValet & The dUCK Group's co-founder Vivy Yusof, Lazada Malaysia's chief marketing officer Diana Boo and Malaysia Digital Economy Corporation's CEO Surina Shukri.
DUE to Covid-19 pandemic and the resulting lockdowns in 2020, retail businesses had to scramble to go online in order to regain sales and survive, while work-from-home workers adapted to shopping online.
Lazada Malaysia chief marketing officer Diana Boo noted that the online shopping platform saw a 300% increase in new sellers on-boarded last year, via its Pakej Kedai Pintar stimulus plan which aimed to assist local small and medium enterprises (SMEs) to sell online.
Women in Retail Power Panel (from left): StarBiz's deputy news editor Yvonne Tan, FashionValet & The dUCK Group's co-founder Vivy Yusof, Lazada Malaysia's chief marketing officer Diana Boo and Malaysia Digital Economy Corporation's CEO Surina Shukri.
What's in Store for Retail in 2021? Power Panel (from left to right): Assistant professor of marketing, Asia School of Business & international faculty fellow at MIT Willem Smit, ADA's regional head of business insights Vittorio Furlan, Ministry of Domestic Trade and Consumer Affairs secretary general Datuk Seri Hj. Hasnol Zam Zam Ahmad, Malaysia Retail Chain Association's president Shirley Tay and The Food Purveyor's CEO Geoff King.
Retail NZ chief executive Greg Harford
KPMG's Head of Consumer & Retail (Asia Pacific) Anson Bailey
Forter's Asia Pacific strategic partnerships Nishtha Narula
DAPAT Vista's CEO Amanda Sabri
Digital Operations Industry Panel Discussion (from left to right): NielsenIQ's head of Nielsen operations centre, east zone Punit Singh, AEON Retail CEO Shafie Shamsuddin, HEINEKEN Malaysia digital & technology director Janina Vriesekoop and QSR Brands group CIO CK Chong.
NielsenIQ's managing director, consumer insights APAC & Global FMCG Vertical Arslan Ashraf
Brightcove's senior solutions director (Asia) Greg Armshaw
Customer Experience Industry Panel Discussion (from left to right): KPMG in Malaysia's head of technology consulting Alvin Gan, Love, Bonito Malaysia's country director Joan Yeoh, AirAsia's chief customer happiness officer Adam Geneave and Ninja Van Malaysia's COO Lin Zheng.
ADA's regional head of business insights Vittorio Furlan
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