Tenaga’s relief package to ease customers’ bill surge shock


  • Corporate News
  • Thursday, 14 May 2020

TNB president and CEO Datuk Seri Amir Hamzah Azizan said on Thursday the EPP was to allay the fears of customers since meter reading has suspended and also the prolonged movement control order (MCO).

KUALA LUMPUR: Residential customers who fear a surge in their electricity bills when the meter reading resumes could take some comfort from Tenaga Nasional Bhd’s relief package.

The power giant’s relief package for its 7.5 million residential customers comprise an easy payment plan (EPP), waiver of interest on late payment and an extended halt to the disconnection of power supply.

TNB president and CEO Datuk Seri Amir Hamzah Azizan said on Thursday the EPP was to allay the fears of customers since meter reading has suspended and also the prolonged movement control order (MCO).

“We are aware of our residential customers’ growing concern over a possible spike in their bills once the actual meter reading is done, ” he said.

“EPP will be available automatically for all residential customers from the first actual monthly bill that they will receive after TNB resumes meter reading operations from 15th May 2020.”

For the record, TNB temporarily halted physical meter reading during the MCO and replaced it with estimated bills based on the previous month’s bill amount.

Copies of the estimated bills are readily available through TNB digital channels, namely myTNB portal and app, as well as online banking platforms that customers have registered their bills as a payee.

Meter reading and rendering of bills will resume from May 15,2020 starting with green zone states (Perlis; Penang; Kedah; Perak, except Sri Manjung; and Kelantan).

Customers will gradually receive actual bills where adjustments will be made to the previous estimate bills to reflect actual usage.

“When customers receive their first actual monthly bill, they can opt to either to make full payment or to pay EPP amount. Relevant information will be displayed in the yellow box on the top right-hand corner of the bill.”

Amir said the package is an addition to the tiered discount of between 2% and 50% that TNB offers to its customers for electricity usage from April 1 until Sept 30 to ease the rakyat’s burden due to the Covid-19 pandemic.

The waiver of interest on late payment is until Sept 30 while the suspension of disconnection activities is until July 31.

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