Huge work-from-home experiment

  • Corporate News
  • Tuesday, 04 Feb 2020

Virus threat: A man wearing a mask is seen at Lujiazui financial district in Pudong, Shanghai. The city, that relies on hundreds of thousands of office workers, is seeing more employees staying at home. - Reuters

HONG KONG: Thanks to the coronavirus outbreak, working from home is no longer a privilege, it’s a necessity.

While factories, shops, hotels and restaurants are warning about plunging foot traffic that is transforming city centres into ghost towns, behind the closed doors of apartments and suburban homes, thousands of businesses are trying to figure out how to stay operational in a virtual world.

“It’s a good opportunity for us to test working from home at scale, ” said Alvin Foo, managing director of Reprise Digital, a Shanghai ad agency with 400 people that’s part of Interpublic Group. “Obviously, not easy for a creative ad agency that brainstorms a lot in person.” It’s going to mean a lot of video chats and phone calls, he said.

The cohorts working from home are about to grow into armies. At the moment, most people in China are still on vacation for the Lunar New Year. But as Chinese companies begin to restart operations, it’s likely to usher in the world’s largest work-from-home experiment.

That means a lot more people trying to organise client meetings and group discussions via videochat apps, or discussing plans on productivity software platforms like WeChat Work or Bytedance’s Slack-like Lark.

The vanguards for the new model of scattered employees are the Chinese financial centres of Hong Kong and Shanghai, cities with central business districts that rely on hundreds of thousands of office workers in finance, logistics, insurance, law and other white-collar jobs.

“No one is taking meetings, my schedule is pretty empty, ” said Jeffrey Broer, a venture adviser in Hong Kong. “One person emailed me: ‘Shall we meet somewhere in February?’”

One of the most unsettling factors for employees is the fast-changing impact of the virus, which is prompting daily changes in corporate directives.

Tiko Mamuchashvili, a senior event planner at the Hyatt hotel in Beijing who was supposed to return to work on Friday, was initially told her vacation would be extended until Feb 3. Then, she received notification to work from home for two additional days. A few days later, the directive was extended until Feb 10. She has to notify her department each morning about her whereabouts and report whether she is running a temperature.

Some managers worry the office exodus will lower productivity, but there’s evidence the opposite may be true. A 2015 study from Stanford University in California found that productivity among call-center employees at Chinese travel agency Ctrip went up by 13% when they worked from home due to fewer breaks and more comfortable work environments.

While the virus may test that theory on a wider scale, it poses an existential threat to another new business model: co-working spaces, which multiplied around big Chinese cities in recent years as property rents skyrocketed and tech startups boomed.

“It will be a very tough time, ” said Dave Tai, deputy director of Beeplus, a Chinese co-working space and bakery with 300 employees.

The virus delayed the opening of its Beijing location and he said it was pretty much impossible for him and others in his industry to work from home. Without customers willing to work in close quarters at the physical space, the business will die.

“The core of work space is community, people coming together. It’s difficult to replace that interaction and connection online, ” he said.

For many companies, instructing office workers to stay home only solves part of the problem. Many rely on factories, logistics companies and retail outlets that face their own disruptions.

For phone-case maker Casetify, 2020 was supposed to be the best year yet.

But the spread of the virus from the city of Wuhan caused the factories in China that make its products to stay shut and prompted Casetify to ask most employees to work from home. A new outlet in Hong Kong’s airport lay empty. Sales in the city tanked.

Casetify has 30 days of extra stock, but CEO Wes Ng said there was no plan B if the factories don’t reopen soon, a plight shared by thousands of other businesses in China and around the world.

Bankers say IPOs and deals are on hold. Transaction value in the first 30 days of 2020 was half what it was the year before, according to data compiled by Bloomberg.

While statistics suggest the new coronavirus isn’t as lethal as SARS, it has already infected more people, and the speed at which the disease has spread is fueling fear. According to Warwick McKibbon, professor of economics at the Australian National University in Canberra, SARS cost the global economy US$40bil and predicts the hit from coronavirus would reach three or four times that amount.

With factories shuttered and office workers staying home, many in China’s services industry face a difficult time.

The sector is much bigger than it was during the SARS outbreak, accounting for 53% of the economy, up from 41% in 2002. But without customers, many businesses are in limbo.

Some businesses have turned to the internet to help keep customers loyal, hoping to weather the epidemic.

Shanghai gym owner Fenix Chen had intended to close his gym Hi Funny for three days for the spring festival. He delayed reopening until Feb 10, in line with the city’s recommendation.

“Most people in Shanghai are basically staying at home, avoiding public places, ” he said.

“The fear from the virus outbreak will have a lasting impact on our business.”– Bloomberg

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coronavirus , China , work-from-home , experiment ,


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