AS part of its efforts to foster a more agile workforce, AXA Affin Life Insurance Bhd has selected Digi Telecommunications Sdn Bhd’s Omni Hotline as its preferred virtual office phone provider.A key objective of the insurance company’s agile workforce strategy is to enable employees to attend to their customers on-the-go, regardless of their physical location.
This prevents missed calls, lost business opportunities and ultimately increases customer satisfaction.
Omni Hotline will be powering over 150 office phone extensions through its mobile app for AXA Affin Life Insurance employees, who will now be empowered to use their own mobile phones for work calls.
Its call routing feature will enable these employees to make outgoing calls and receive incoming calls from a single universal, shared office number.
“In today’s constantly changing digital environment, our customers are also becoming more discerning and their demands have evolved – hence the need for us to evolve as well to stay ahead of the game.
“At AXA Affin, we are constantly exploring digital innovations to serve our customers more efficiently and improve our internal operations at the same time.
Omni provides us with the ease of mind that we will not miss any important calls and that our customers will be provided the best service that we can offer, ” said AXA Affin Life Insurance chief executive officer Rohit Nambiar.
With the added flexibility, AXA Affin Life Insurance can also position itself to become the preferred employer of choice among millennials.
The move also signals the insurance provider’s migrated from physical desk phones and complex on-site private automatic branch exchange (PABX) hardware to a more flexible virtual office phone system.
The intention is to leverage Digi’s nationwide telecommunications services to reduce the cost of maintaining a PABX system and to reduce the cost of making local and international calls.
Digi, which provides connectivity and internet services to 11.3 million Malaysians on its advanced 4G+ network, aims to provide relevant, personalised, and engaging digital products and services that will fully enable its customer’s digital lifestyles.
Digi chief digital officer Praveen Rajan added, “Through Digi’s digital solutions, we aim to connect our customers to what matters most.
For AXA Affin, this meant equipping their employees with a cost-effective communications tool to help with their daily operations.
“Mobility and connectivity must go hand-in-hand in today’s digital workplace. By empowering the workforce with Omni Hotline, we are helping the company achieve higher productivity and better internal engagement, thus allowing the teams to focus on creating more satisfied customers in the long run.”
Omni Hotline, a virtual office phone system that provides an all-in-one digital solution that simplifies business phone calls and customer interaction from a mobile app, is supported by Digi and aims to help businesses of all sizes and industries manage customer interaction by simplifying all inbound and outbound calls with a virtual receptionist.
For more information or to sign up for Omni Hotline, visit omnihotline.my
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