AirAsia to upgrade reservation system

US private investment firm Castlelake LP has struck a deal to buy a portfolio of about 30 narrowbody planes from AirAsia Group Bhd for a total price of roughly US$800mil (RM3.34bil).

KUALA LUMPUR: AirAsia Bhd will be upgrading its Navitaire New Skies reservation system this weekend as part of a continuous effort at providing guests with an enhanced online experience.

Flight bookinga will be unavailable during this period from 2.00 pm on Jan 19 to 3.00 am on Jan 20, on AirAsia's website, AirAsia mobile app, AirAsia sales offices, counters and call centres.

“Guests will also not be able to perform self-check in via the web, mobile app and airport kiosks or manage their bookings until the upgrade is completed,” said the airline in a statement today.

It added that all guests flying during the period are strongly advised to check-in online ahead of the upgrade period and print out their boarding pass, or use the E-Boarding pass where available.

Web and mobile check-in are available from 14 days prior to departure for all AirAsia and AirAsia X flights. - Bernama