Mavcom’s primary focus is on passenger protection


The subsidies should be better used for the benefit of the rakyat, Jen (Rtd) Tan Sri Abdullah Ahmad, executive chairman of the Malaysian Aviation Commission (Mavcom), said in an interview.

KUALA LUMPUR: In the face of criticisms against the Malaysian Aviation Commission (Mavcom), its executive chairman says the airline and airport industry regulator is more focused on passenger/consumer protection.

Tan Sri Abdullah Ahmad, a retired Air Force general, said that since its formation two years ago, Mavcom had received over 3,900 public complaints and managed to resolve up to 93% of them within 30 days.

“I’d like to emphasise here that other than to regulate the airlines and the airports, Mavcom is here looking after the rakyat who are using the airlines as a mode of travel.

“We are not a money-making body; what we are concerned about is to take care of the welfare of consumers to make sure that they get what they want out of what they pay and that complaints they put forward are not ignored,” he told Bernama.

“If the airlines concerned do not respond within seven days, we’ll move in. We’ll make sure the complaint by the consumer is entertained and resolved.” — Bernama

Article type: metered
User Type: anonymous web
User Status:
Campaign ID: 1
Cxense type: free
User access status: 3

Business , MAVCOM , Abdullah , passenger , protection , airlines ,

   

Did you find this article insightful?

Yes
No

Next In Business News

Oil holds near 3-month highs as vaccines stoke demand recovery hopes
Top Glove, Petronas Dagangan weigh on KLCI
Ringgit retreats to open lower against US dollar
Revoking cabotage exemption doesn't prevent employment of foreign vessels, says Masa
Ex-Goldman banker says he warned bosses about Jho Low, 1MDB
Quick take: Oil and gas counters boosted by oil price optimism
Top Glove shares slump on closure of plants due to Covid-19
Quick take: Serba Dinamik rises 2% on earnings beat
Sime Plantation to deliver best quarterly in 4Q
Britain's telcos face fines if they use suppliers deemed high-risk, like Huawei

Stories You'll Enjoy