KUALA LUMPUR: In the face of criticisms against the Malaysian Aviation Commission (Mavcom), its executive chairman says the airline and airport industry regulator is more focused on passenger/consumer protection.
Tan Sri Abdullah Ahmad, a retired Air Force general, said that since its formation two years ago, Mavcom had received over 3,900 public complaints and managed to resolve up to 93% of them within 30 days.
“I’d like to emphasise here that other than to regulate the airlines and the airports, Mavcom is here looking after the rakyat who are using the airlines as a mode of travel.
“We are not a money-making body; what we are concerned about is to take care of the welfare of consumers to make sure that they get what they want out of what they pay and that complaints they put forward are not ignored,” he told Bernama.
“If the airlines concerned do not respond within seven days, we’ll move in. We’ll make sure the complaint by the consumer is entertained and resolved.” — Bernama
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