Maybank launches facial and voice recognition security service for its customers

Maybank launches Maybank2u's new facial and voice recognition security authentication service - Face ID and Voice ID, with guests, at Damansara Perdana, Petaling Jaya.

KUALA LUMPUR: Malayan Banking Bhd (Maybank) has launched its facial and voice recognition security authentication service called Face ID and Voice ID for customers to access their entire portfolio of Maybank accounts via the Maybank2u App.

Together with the “Quick Touch” service launched in 2015, which allows access to accounts via fingerprint, Maybank has become the first bank in Malaysia to offer three biometric login authentication features on a financial mobile application.

In a statement, Maybank head of community financial services Malaysia Datuk Hamirullah Boorhan said the introduction of the new biometrics capabilities were part of the group’s strategy to strengthen its offering in the digital space and meet the demands from customers for increasing convenience and transaction speed.

“Mobile banking transactions have been growing at a phenomenal rate of over 95% in the first 10 months of this year reflecting an increased demand for banking on-the-go convenience,” said Hamirullah. “The number of times a customer logs in to our mobile app has been increasing ever since we introduced biometric fingerprint and the ease of our new Mobile app. In October, we saw our customers logging in more than 60 million times to our app, which is a 100% increase compared with January 2017. We felt that offering our customers more seamless alternatives to check their account balances instantly will be well received.”

To experience the new feature, a customer’s mobile device must be equipped with a front camera having a minimum graphic resolution of 2.0 megapixels inclusive of a built–in microphone.