In a statement on Thursday, TNB said HER was an innovative programme that utilised behavioural science and data analytics to achieve energy efficiency objectives.
It is funded by the Malaysia Electricity Supply Industry Trust Account and TNB.
“This is the second phase of the HER programme, with the pilot programme launched in August 2015 and having ended in July last year.
“Around 200,000 households in the Klang Valley, Putrajaya and Melaka benefited from the pilot programme, and it garnered much interest and positive feedback from customers.
“It also achieved over 13,979 megawatt hours (MWh) of electricity savings, equivalent to around 9,900 tonnes of carbon dioxide avoidance,” it added.
The programme was enhanced and expanded under the second phase, adding new functions to create a better and more engaging customer experience.
All domestic customers will get to access HER widgets and tools via TNB's customer service web portal, myTNB.com.my.
Additionally, over 450,000 selected domestic/residential customers will get an additional communication channel through printed HER and email HER.
The communication channels provide customers with access to information on their electricity consumption and allows them to compare results with their neighbours of similar home characteristics.
The programme also includes the Home Energy Analysis to help customers detect appliances which consume the most amount of electricity in their homes.
Customers will also receive customised energy efficiency tips, which takes into account various information, including past energy usage behaviour and type of homes they live in. - Bernama
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