KUALA LUMPUR: Malayan Banking Bhd
(Maybank) has allocated RM16mil for its customer service transformation programme that started in April 2010, a senior official from the bank said.
Currently, the pilot programme involves 70 branches in Kuala Lumpur, Selangor, Malacca and Negri Sembilan, which will be expanded nationwide by August this year, according to senior executive vice-president and head of consumer banking, Lim Hong Tat.
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