Maybank pumps RM60mil into call centre

SHAH ALAM: Malayan Banking Bhd (Maybank) has invested more than RM60mil to set up what is believed to be the country's largest call centre owned by a local financial provider. 

Senior executive vice-president and head of retail financial services, Datuk Johar Che Mat, said the investment was mainly for deploying world-class facilities including interactive voice response facility and customer relationship management (CRM) software.