Claw machine lover Neiki Lee carefully lowers the metal jaws of a crane with a joystick into a pool of prizes, only to have the small toy slip from its clutches again and again.
Dozens of stores filled with claw machines have sprung up on streets and in malls across Hong Kong’s finance hub in recent years, promising players a treasure trove of prizes and a sense of fulfilment.
The colourfully lit machines, often seen drawing people like moths to a flame, have come under regulatory scrutiny this month, as officials raised addiction concerns over the seemingly harmless games.
Lee, 48, admitted that she is “totally hooked” and that “this is definitely gambling”, adding that she bets at least five Hong Kong dollars every time she attempts to win a higher-value plush toy.
An office clerk, Lee said she has spent around HK$100,000 (RM50,660) on claw machines over two years – roughly half her annual salary.
“For a HK$70 (RM35.50) toy, you might eventually spend 700, or even 1,700, and still not be able to grab it,” Lee said.
“I really want to give it up. Every day I scold myself and tell myself to quit: no more, no more.”
Tommy Yu, 23, said he sometimes spends hundreds of dollars a day on it despite saying some machines have “traps” built in.
“When you put money in but don’t get anything back, you feel like you’ve lost out,” he said.
“Yet it keeps driving you to play.”
Gambling counsellor Chu Ho Ming said that “the more (the players) invest, the harder it is to leave empty-handed and walk away”.
“This is the sunk cost fallacy,” he said, adding that “it keeps the addictive behaviour loop”.
Chu said his team have noticed an increase in youth playing games with “gambling elements”.
Claw machine operators have been able to expand and operate largely unrestricted, after a court ruled in 2022 that they are not required to possess public entertainment licenses.
But after a sharp rise in the number of public complaints related to so-called claw machine gambling over the last two years, Hong Kong authorities proposed this month to tighten regulations over prize-based arcades, calling the situation after the 2022 ruling “not ideal”.
The design and business models of such gaming machines are “extremely diverse”, officials said, adding that they are committed to tackling the “deep-seated issues”.
Some lawmakers have suggested capping the prize value at HK$300 (RM152) or below, in line with countries including Britain and Singapore.
Matthew Chan, who owns three claw machine shops in town, said tighter regulation is needed as the industry “was heading in the wrong direction”.
Chan bemoaned the government’s slowness to act, citing that Taiwan’s machines must offer a “guaranteed prize” if a certain amount of money is spent.
“The market already saw a downsize... (Hong Kong’s) consumers have lost confidence in it,” he said, adding that some machine operators are ramping up the difficulty and keeping players hooked.
But Lee said she believed operators would find ways to evade any regulation enacted.
“It is difficult to root out addiction problems simply by passing a law.” — AFP
