Singapore Airlines ordered to pay RM12,500 to couple after recliner seats failed to work

The airline had offered the couple 10,000 KrisFlyer miles each, but they declined the offer. - ST PHOTO: KEVIN LIM

SINGAPORE (The Straits Times/ANN): Singapore Airlines (SIA) has been ordered to pay two of its passengers 200,000 rupees (S$3,300) plus other costs after they filed a complaint concerning recliner seats on a flight from Hyderabad to Singapore.

Ravi Gupta, the director-general of police in India’s Telengana state, was travelling with his wife on May 23, 2023, in business class, but found that their seats could not recline electronically.