SINGAPORE (The Straits Times/Asia News Network): Several established brands had a strong showing in Singapore’s Best Customer Service survey 2023/2024 – the first post-pandemic – with hotels and airlines faring well.
The 36-year-old Mandarin Oriental, Singapore took second spot on the top 10 list, behind Shangri-La Singapore, despite announcing earlier in 2023 that it was closing for six months for an extensive S$135 million revamp. The announcement was made just before the survey period of March and April.
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