Rare delays at airport due to immigration system issues

Unexpected hold-up: A disruption at Singapore Changi Airport affected hundreds of travellers. — AFP

A DISRUPTION at automated immigration clearance counters led to rare delays at Singapore’s Changi airport, affecting hundreds of travellers.

The Immigration and Checkpoints Authority said on Facebook yesterday that it was “experiencing slowness at selected passenger clearance checkpoints”, leading to the delays.

It advised travellers to postpone all non-essential trips abroad.

Long lines formed at Changi, often voted the world’s best airport where clearing immigration is normally a breeze.

“It’s very chaotic at T4 and very little communication,” wrote one person on Facebook.

His comment was accompanied by a photo showing passengers packing the terminal lobby.

Passengers whose flights were departing soon were being called to be cleared at the manual counters, one more traveller wrote.

There were also “super long” lines at the airport’s Terminal 1 but manual counters were clearing them up fast, another traveller said.

“An immigration system disruption has affected the auto-lanes for departing and arriving passengers across the terminals,” Changi Airport said.

However, the lines of passengers and vehicles appear to have eased by early yesterday afternoon, according to AFP journalists. — AFP

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