THE long queues at the Keretapi Tanah Melayu Bhd (KTMB) ticket counters in Ipoh Railway Station are expected to be solved with the opening of five new Electric Train Service (ETS) counters.
With the ETS ticket counters up and running at the station since Jan 8 after a renovation process, train ticket buyers at the station are all pleased, as it was now faster to buy train tickets.
K. Krethika who was waiting in line to buy her train ticket said she was quite satisfied with the opening of the new ETS ticket counters.
“There are only 12 people ahead of me today.
“But now with the new ticket counters, it isn’t that time consuming anymore to buy a train ticket.
“I also hope that with the new ticket counters, the crowd to buy train tickets would be smaller at the station during peak hours and festive seasons,” said the 21-year-old college student who is currently studying in Kuala Lumpur.
Another frequent user of the ETS, Nur Nadhirah Zulkepli said with the new ticket counters, she did not have to wait for a long time while purchasing her train ticket.
The 21-year-old student who is currently studying at Politeknik Ungku Omar said she often took the train back to her hometown in Negri Sembilan.
“Yesterday when I came, I only waited for 15 minutes with 20 people in line until it was my turn to buy train tickets,” she said, adding that she was satisfied as four out of five of the new counters were opened the day she bought her tickets.
Government servant Nizam Isa, 49, also felt that the new ETS counters were faster and more systematic.
“Ticket buyers in the queuing line ahead of me are lesser and the wait to get my train ticket is shorter too.
“It is usually packed on a Friday but it wasn’t that day,” he said.
“I was very satisfied because I only had to wait for 10 minutes to get my train tickets,” said Nizam, who once waited for about 45 minutes to buy his train tickets.
A retiree who only wished to be known as Ho, 70, said he often took the train to Kuala Lumpur to visit his relatives. He felt that the services provided by the new ticket counters were quite good.
“I’m very happy that there are now more counters so that next time I would not need to wait for a long time to buy my train ticket anymore,” he added.
The new ticket counters were opened in response to complaints by ticket buyers on the many people waiting to purchase train tickets and the lack of counters over the past one year.
College student Phang Yun Xin, 19, who once experienced being the 100th in line, said she had queued up for over an hour to get a ticket to get to Kuala Lumpur where she studied.
“I was shocked to see the number of people waiting to get tickets as only two ticket counters were opened at the time.
“The wait was frustrating,” she added.
Student Nurjulaiha Roslan said the waiting would be more torturous during festive seasons as the entire station would be crowded with ticket buyers.
“With 50 people in the queue ahead of me, I never bothered to wait.
“I just go back the next day but it’s really inconvenient and disappointing having to make two trips to the station merely to buy a ticket,” said the 22-year-old.
Businessman Steven Lam, 47, complained that he often waited between 20 and 45 minutes to buy a ticket.
“There is always a good 30 to 40 people ahead of me whenever I take a number when queuing for a ticket,” he said, adding that he eventually got used to the wait after a few times.
KTMB corporate communication manager Siti Badariah Wan Hanafi said that aside from purchasing train tickets at the railway station, they could now buy their train tickets online at KTMB’s website www.ktmb.com.my.
“We hope passengers will make use of this service as it is not only faster but also more convenient,” she said when contacted.
Siti Badariah also said an information booth at the station had been set up to attend to public enquiries.
“Not having to queue up at counters to ask for more information would save public time.