Home > News > Nation
Sunday July 20, 2014 MYT 8:18:00 AM
Sunday July 20, 2014 MYT 10:32:05 AM
SINGAPORE: After getting a drubbing on social media for making statements deemed "insensitive" after the downing of Flight MH17, Singapore Airlines Ltd (SIA) issued a public apology on Saturday and expressed solidarity with families affected by the air tragedy.
Hours after the Malaysia Airlines jetliner was shot down in eastern Ukraine on Thursday, killing 298 people, SIA's Facebook and Twitter updates said its own flights were not using Ukraine airspace.
That triggered a flood of angry responses, with many lambasting SIA for not offering condolences to the victims' families and for mounting what some perceived as a publicity stunt during a crisis involving its neighbouring country's flagship airline.
"You better come up with a more considerate, diplomatic and a more sensitive status before you lose customers," said a post by Edwin Lim on SIA's Facebook page. "Very, very inappropriate and disappointing status."
SIA, Singapore's best known brand, later also clarified that its flights had been re-routed to alternative paths that were away from Ukrainian airspace after the shooting of MH17.
In a statement on Saturday, a spokesman from SIA said, "We are aware of that our Facebook and Twitter update on Friday morning may have come across as insensitive to some."
The statement however added that SIA had received many requests from customers seeking information about routes for their upcoming flights.
"We recognise that the information could have been better communicated and we sincerely apologise if it had offended our customers and anyone else in the online community."
According to Flightradar24, an online flight-tracking service, 66 other carriers flew hundreds of times in the area where MH17 was shot down in the last week.
SIA flew there 75 times. The flight-tracking service also published an image showing an SIA flight from Copenhagen to Singapore was about 25km from MH17 when the Malaysian jet was brought down. - Reuters
More MH17 stories here
Tags / Keywords:
MH17 crash, Ukraine, MAS
Relatives of those onboard MH370, MH17 get together at special Raya open house
MH17: Russia willing to find compromise on international tribunal
Family members of MH17 victims moving on
Malaysia: Bring those responsible for plane’s downing to justice
Teacher’s son sells home, gives up job and sues MAS
Google Street View for Sarawak and Sabah goes live
Muhyiddin: Najib nodded his head when I asked if my name was out
It’s back to work for Wee
Malaysia sends team to see if Reunion debris is from MH370
Gun stolen while cop naps
RM450mil movie theme park to be ready soon
Sleeping with smartphones, and other vices
Event in August chance for former Convent students to meet and reminisce
Copyright © 1995-2015 Star Media Group Berhad (ROC 10894D)(Formerly known as Star Publications (Malaysia) Berhad)