Channel Tunnel operator says EU software issues could delay biometric checks


FILE PHOTO: Yann Leriche, CEO of Eurotunnel operator Getlink, speaks during a demonstration of the European Union's Entry/Exit System (EES) at the Eurotunnel terminal in Folkestone, Britain, September 23, 2025. REUTERS/Jack Taylor/File Photo

July 23 (Reuters) - Channel Tunnel operator Getlink warned on Thursday that the biometric ⁠phase of the European Union's digital border security check system for car ‌passengers using the tunnel could be delayed beyond its September 6 due date by software issues.

Chief Executive Yann Leriche said the biometric component of the new Entry/Exit System had yet to be implemented for passenger ​vehicles and warned that software provided at the ⁠European level was not yet fully ⁠stable.

The new EU system, which became fully operational across the Schengen area in April, has ⁠raised ‌concerns among airline groups and British authorities over the risk of travel disruption during peak holiday periods.

"I'm not going to tell you that we aren't ⁠experiencing any difficulties at all, because there's one issue that ​affects us all and ‌for which there is no obvious immediate solution: the software provided by ⁠the European Union," ​Leriche told reporters.

Getlink, which operates the Channel Tunnel under a concession running until 2086, has invested €80 million ($91 million) to prepare its terminals for the EES.

Queues at the tunnel have generally remained limited ⁠to one or two hours, compared with significantly ​longer delays reported in certain airports, according to Leriche.

"All this bad press — especially from the British side, since 80% of our tourists are British — ultimately creates a negative impression, even ⁠though, in reality, the problems are largely manageable if we do our job."

The Paris-based company also said it had initiated proceedings over a revaluation of business rates by the British government that tripled its annual tax bill.

Leriche said the company would give the ​UK's new government until the end of the summer to ⁠reconsider its position before launching the first stage of a formal legal challenge.

The Eurotunnel owner ​raised its full-year earnings guidance to a range ‌of €835 million to €870 million, compared with €820 million to €860 ​million previously, assuming only limited disruption from the new entry system's rollout.

($1 = 0.8763 euros)

(Reporting by Gianluca Lo Nostro and Zakarya Meliani; Editing by Edmund Klamann)

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