Telstra outage disrupts Australian train services, taxi payments


The Telstra logo is displayed outside a store in Sydney, Australia, September 29, 2025. REUTERS/Hollie Adams

July 8 (Reuters) - An ⁠outage hit services of Australia's biggest ⁠telecommunications company Telstra on Wednesday, disrupting taxi ‌payment systems and some train services, with the government saying the issue affected "a large number of mobile calls ​and connections."

Train services connecting Melbourne, ⁠Australia's second-largest city, to ⁠regional towns were suspended due to communication issues, ⁠and ‌the operator advised passengers to defer travel where possible.

Some passengers could not ⁠pay for their taxi rides while drivers ​lost multiple ‌jobs with their payment platforms down, Australian ⁠media ​reported.

"We understand Telstra is working on resolving the issue, and arrangements are being made for affected ⁠rail passengers," Emergency Management Minister ​Kristy McBain said in a statement.

Telstra said it was investigating the issue affecting mobile calls and ⁠data, urging customers to "try again as it may work on a retry." The company did not confirm the cause or when services ​would be restored.

"We're on it ⁠and will share an update as soon as ​it's fixed," Telstra said.

(Reporting ‌by Renju Jose in Sydney ​and Nikita Maria Jino in Bengaluru; Editing by Jonathan Ananda and Sonali Paul)

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