ING bets on subscription model to lift fees amid growing digital-banking competition


The logo of ING is seen at a ING bank branch office, in Malaga, Spain, April 24, 2024. REUTERS/Jon Nazca

June 10 (Reuters) - ING launched a new subscription-based banking model ⁠for clients in the Netherlands on Wednesday, in a move ‌aimed at diversifying income streams and protecting its market share.

The Dutch-based bank expects the model, which is to be rolled out across its markets by mid-2027, to deliver ​a "meaningful" contribution to its fee income, Global Head ⁠for Private Individuals Sali ⁠Salieski told Reuters.

Salieski said the strategy was partly driven by growing competition ⁠from digital-only ‌neobanks. Rapidly expanding Revolut, for instance, is reportedly considering an initial public offering that could value it at up to $200 ⁠billion.

The model would replace pay-per-product banking with tiered ​monthly subscriptions that bundle ‌banking, insurance and other services such as streaming into a ⁠single package.

The model ​has previously been rolled out in Belgium, Romania and Poland. Salieski said the rest of ING's markets, including Spain, Germany and Italy, would follow suit.

ING ⁠expects subscriptions to support continued growth of ​fee-based revenue, particularly by lifting income linked to everyday banking services, Salieski said.

The banking group has prioritised increasing its net fee and commission income over ⁠the past years, seeking to offset the easing earnings windfall from high interest rates post-COVID.

"I think (the subscription model) will also give more breadth across all markets, because we've had some markets which are traditionally low ​fee or no fee," Salieski said.

ING has been ⁠recording steady double-digit growth in fee and commission income over the past ​two years, which in the first quarter ‌stood at €1.24 billion ($1.43 billion) and accounted for ​21% of its total revenue.

($1 = 0.8655 euros)

(Reporting by Mateusz Rabiega and Jakob Van Calster in Gdansk, editing by Milla Nissi-Prussak)

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