Samsung Elec Chairman apologises to customers, public amid labour tensions


Samsung Electronics Chairman Jay Y. Lee attends a meeting with Chinese President Xi Jinping (not pictured), at the Great Hall of the People in Beijing, China March 28, 2025. REUTERS/Florence Lo

SEOUL, May 16 (Reuters) - Samsung ⁠Electronics Chairman Jay Y. Lee apologised to customers and ⁠the public on Saturday over the company's wage ‌dispute with its South Korean labour union ahead of a possible strike that could shake the economy.

"I sincerely apologise to customers around the world for ​causing anxiety and concern due to issues ⁠within our company," Lee ⁠said in his first public remarks on the dispute, adding ⁠that he ‌also "deeply bows in apology to the public".

After pay negotiations broke down this week, the labour minister ⁠met Samsung Electronics management on Saturday and urged ​the company to ‌take an active role in resolving the dispute through ⁠dialogue.

South Korean government ​officials, including the prime minister and finance minister, have voiced concerns that a strike at Samsung should be avoided at all ⁠costs, warning it could pose significant risks ​to economic growth, exports and financial markets.

The collapse of the government-mediated negotiations heightened concerns about a strike at the world's biggest memory ⁠chipmaker, whose customers include Nvidia, AMD and Google.

The union said on Friday it remained committed to a planned strike starting next week, even after the company proposed resuming pay talks without ​conditions.

In 2020, Lee apologized for the behaviour ⁠of executives caught sabotaging labour union activities, and vowed to ​guarantee labour rights at the tech giant. ‌Some of Samsung Group's former ​and current executives have been investigated or convicted.

(Reporting by Heekyong Yang; Editing by Tom Hogue and William Mallard)

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