If it seems as if much of your life has a subscription now – your TV, your car, even your white noise machine – you would be correct.
Take Eleanor Lewis, a 35-year-old software engineer in New York City who is paying for a video game she is no longer interested in. She has subscribed to D&D Beyond – an accompaniment to the original role-playing game – for what to her feels like “forever.”
“I haven’t played Dungeons & Dragons in like five years,” Lewis said. “I literally do not even like Dungeons & Dragons, but I’m stuck with this stupid Dungeons & Dragons Beyond on a subscription I can’t figure out how to get rid of.”
That is but one example of products or services that can take up long-term residence in credit card statements. There are your streaming channels. Shopping sites, like Amazon Prime. Wholesale clubs for household goods, including Costco. The ink for your printer. Cloud storage and the tools that make your computer useful, like image-editing software.
It could even be your underwear. Car washes. Your bed. The networks where you watch professional sports. Earthworms to feed your salamander. Dating apps. Exercise bikes. Your child’s math games. Fitness trackers, like Oura rings. Pet cameras. Your pet robots. And don’t forget the subscriptions to particular products, like toilet paper from a company called Who Gives a Crap.
Some of your subscriptions have subscriptions – there’s Hulu and then there’s Hulu Premium. And, of course, there are subscriptions to manage your subscriptions.
The average American has 5.2 subscriptions and spends US$69 (RM271.10) per month on them, according to new research from Bango, a British subscription platform provider. Other research places the figures higher. In some of those analyses, including one by Chicago-based C+R Research, the average subscription bill per person might be more than US$200 (RM785.80). A seminal moment in subscription history was the success of Netflix’s model, introduced in 1999, and Amazon’s launch of Amazon Prime in 2005. The moves helped make those companies into corporate behemoths, and other companies have been bundling subscriptions since. Phone and internet companies such as Verizon now offer packages that include Netflix.
For some customers, the fatigue is setting in.
“I don’t think there’s a single thing you can sign up for at this point that isn’t trying to give you a subscription,” said Shonit Kaluri, 27, who works in New York as a lender for a bank that specialises in health care. “You end up wasting a lot of money through subscriptions because you think you’ll save money up front.”
Kaluri purchased a subscription to Club Pret, from the cafe chain Pret A Manger, paying US$50 (RM196.45) a month for up to five barista-made drinks a day.
“If I was buying US$3 (RM11.79) of coffee twice a day, I actually come up on top. But at the end of the day, I didn’t actually get the US$50 (RM196.45) worth,” Kaluri said.
For companies, subscriptions bring reliable cash flow, reassuring investors. Also, a customer is more likely to stay loyal with a subscription. Both factors bolster a company’s measure of customer lifetime value, an assessment of how much money each customer generates, marketing experts say.
Customers may feel more at ease with smaller payments than the upfront cost, said Giles Tongue, a vice president of marketing for Bango, which runs a platform to manage subscriptions.
“If you turn it into a subscription product and you’re imagining you’re going to get a recurring payment over a number of months, that reduces the initial feeling of commitment,” Tongue said.
Some car companies have been seeking ways to make more money after the point of purchase. Tesla once placed a one-time US$10,000 (RM39,260) price on its Full Self-Driving capability. In 2021, the company introduced a monthly subscription for the package. This year, as Tesla’s profits shrank, the company moved some of its basic auto-piloting features behind a paywall.
In recent years, BMW attracted derision for offering subscriptions for heated seats, though the company later questioned that decision. (That feature was mocked by The Daily Show.) In 2022, Mercedes-Benz began offering a subscription for improved horsepower, and the company continues to sell data packages that offer some of its cars’ features as subscriptions. (Volkswagen also offered a horsepower subscription, beginning last year.)
“If I could go into the supermarket and sell you only the plain yoghurt and then, in a different stand, send you the fruits to put in the yoghurt and all these components apart, I would love to do that,” said Gil Appel, an assistant professor of marketing at George Washington University. “You can’t do that in the supermarket. You can do it in any other app.”
One frustration related to subscription models for consumers is the difficulty of cancelling some of them, as Lewis, the software engineer, discovered with D&D Beyond. It can mean long wait times on the phone or navigating dense websites just to get out of a dormant or unwanted subscription.
In response to grumbling from consumers, the Federal Trade Commission under the Biden administration proposed a rule that would have made it easier to cancel memberships. It was blocked by a federal appeals court last year over procedural issues.
In the meantime, consumers will have to watch out for those monthly withdrawals in their statements. – ©2026 The New York Times Company
This article originally appeared in The New York Times.
