Waymo defends use of remote assistance workers in US robotaxi operations


FILE PHOTO: A Waymo driverless taxi is shown driving in Hollywood, Los Angeles, California, U.S., January 13, 2026. REUTERS/Mike Blake/File Photo

WASHINGTON, Feb 17 (Reuters) - Alphabet self-driving ⁠unit Waymo on Tuesday defended its use of remote assistance personnel in the face of questions ⁠from Congress and said they have never been used to move robotaxis in U.S. on-road ‌operations.

Waymo told Democratic Senator Ed Markey in a letter that it has not used remote driving or “tele-operations” to perform driving tasks. In rare circumstances, some U.S.-based personnel could prompt a stopped AV to move forward at 2 mph (3 kph) for a short distance to exit ​the travel lane but that has not happened outside of training.

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