FILE PHOTO: Klarna logo is seen in this illustration taken September 9, 2025. REUTERS/Dado Ruvic/Illustration/File Photo
STOCKHOLM/NEW YORK (Reuters) -After becoming one of the early adopters in Europe of artificial intelligence, Klarna CEO Sebastian Siemiatkowski says the lender may have gone too far in using the technology to cut costs at the expense of service and product improvement.
Global companies are racing to harness AI to help them improve efficiency, lower operational costs and enhance decision-making, but the transition is proving rocky.
