TNB is also taking action to rectify the issue and will provide updates on the latest development from time to time. — Filepic
UPDATE: In a statement today (July 9), TNB said it has resolved technical issues related to the graph display n the MyTNB app, with the feature now functioning normally.
It also reminded customers that the issue will not affect the actual meter reading or final bill for July.
PETALING JAYA: A technical issue is causing an inaccurate display for the July bill reading in the MyTNB app, according to Tenaga Nasional Bhd (TNB).
In a statement, TNB said a technical issue had caused an error that affected the display of the electricity usage graph for July. As a result, the graph for the month is currently unavailable on the app.
The company acknowledged that some customers may have noticed unusually high electricity usage for July on the MyTNB app and reassured customers that their July bill reading is not affected.
TNB added that customers can check their final bill after their billing period.
The company also said it is taking action to rectify the issue and will provide updates on the latest development from time to time.
Customers can also contact TNB through a number of available channels including Facebook TNB Careline, email or the hotline at 1300-88-5454.
