
A new wave of 'reasoning' systems from companies like OpenAI is producing incorrect information more often. Even the companies don’t know why. — ERIK CARTER/The New York Times
SAN FRANCISCO: Last month, an artificial intelligence bot that handles tech support for Cursor, an up-and-coming tool for computer programmers, alerted several customers about a change in company policy. It said they were no longer allowed to use Cursor on more than just one computer.
In angry posts to Internet message boards, the customers complained. Some cancelled their Cursor accounts. And some got even angrier when they realised what had happened: The AI bot had announced a policy change that did not exist.