Shipping giant CMA CGM and French AI startup target customer service in tie-up


FILE PHOTO: The container ships, CMA CGM Sintra and CMA CGM Eiffel, are seen at the port in Dakar, Senegal, February 11, 2025. REUTERS/Zohra Bensemra/File Photo

PARIS (Reuters) - Shipping giant CMA CGM and tech startup Mistral AI expect rapid productivity gains from a 100 million euro partnership unveiled on Sunday, which the French firms also touted as a commitment to their home country amid the global trade tensions.

The five-year partnership, which will bring CMA CGM's AI-related spending to 500 million euros ($550 million), will focus on customer service in shipping and logistics and factchecking at its French media businesses that include news channel BFM TV. In a joint interview with Mistral's co-founder and CEO Arthur Mensch, CMA CGM's Chairman and CEO Rodolphe Saade declined to give financial targets for return on investment.

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