Users have taken to social media to highlight issues with DuitNow payment today (Nov 25). — Image by freepik
Update: Maybank has confirmed that their services are back to normal in a new post on X.
“We wish to inform you that all our services have resumed. Thank you for your patience and kind understanding,” the bank said.
It added that for any enquiries, customers can contact the Maybank Group Customer Care at 1-300-88-6688 (Malaysia) or +603-7844 3696 (overseas) for further assistance.
PETALING JAYA: Maybank has issued a statement urging customers facing issues with DuitNow transactions today (Nov 25) to try other alternatives.
"DuitNow Transfer and DuitNow QR services to other banks are temporarily unavailable on the MAE app, M2U web and M2U Biz (web and app)," Maybank said in an announcement on Facebook.
It added that DuitNow Transfer and DuitNow QR from other banks to Maybank are also temporarily unavailable.
Users are urged to use IBG or Interbank Giro to perform bank transfers. The crediting schedule is available on its website.
"You can continue to make transfers and QR payments from your Maybank account to other Maybank accounts. Other services on MAE, M2U web and M2U Biz are working as normal," it added.
While its systems are operating as usual, CIMB Malaysia in a reply to a user on X said that as "some banks are experiencing issues on their end", some customers might face issues while attempting to perform DuitNow transactions or Instant Transfers to the affected banks.
"In the meantime, you may proceed with your transaction via Normal Transfer (IBG)," it added.
On the Touch 'n Go eWallet app, an alert appeared to inform users that it is currently experiencing intermittent issues with some QR payment partners due to third-party maintenance: "The issue will be resolved soon. Please try again later."
Frustrated users have taken to social media to voice their complaints about failed DuitNow transactions, citing embarrassment when they couldn’t perform payment at the cashier and some also voiced their concerns over seeing deducted funds but no confirmation about transfer.
In response to LifestyleTech, DuitNow operator PayNet in a statement clarified that the outage was “an isolated incident” involving transactions with one bank only and that the issue had been resolved as of 4pm.
