Microsoft takes its AI push to customer service call centers

Copilot logo is seen in this illustration taken May 20, 2024. REUTERS/Dado Ruvic/Illustration

(Reuters) - Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers.

Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a number of fields of the business world with what it calls Copilot technology, which is capable of summarizing emails and crafting PowerPoint slides as part of the company's Office software package.