PETALING JAYA: The Road Transport Department (JPJ) says digital motor insurance platform Bjak Sdn Bhd is not authorised to offer road tax renewal services.
In an official statement on Monday (May 6), it said such services from Bjak were never approved by JPJ or the Transport Ministry.
It also stated that claims by the digital insurance platform that it had been "audited, verified and approved" are untrue and could confuse the public.
JPJ added that it had received complaints about road tax renewals via Bjak, saying that the road tax validity period or expiration date were not updated.
"JPJ stresses that there is no integration between the MySikap system and the systems used by Bjak," it said, adding that it had not approved any additional fees the platform charges customers.
JPJ also encouraged the public to renew their road tax at JPJ counters, kiosks, the MyJPJ app, the JPJ portal and JPJ partner platforms including Pos Malaysia, MyEG and Puspakom.
In a statement, Bjak said it acknowledged the issues raised by JPJ, adding that it was "actively working with the authority to find a win-win situation that benefits consumers."
It said that road tax renewal is an optional and complimentary service for its customers, with the primary service being automotive insurance comparison and renewals.
"It's important to note that Bjak's free road tax campaign is part of a private initiative aimed at enhancing customer value and is not affiliated with any governmental mandate or regulation," it said.
