Some Google Drive users are reporting that their files have disappeared. Are you affected?


A Google employee acknowledges the issue and says that the Google Drive team is investigating the reports. — Image by ijeab on Freepik

Some Google Drive users have lost months’ worth of data on the cloud storage platform, according to reports on the tech giant’s support forum.

In a thread posted on the forum by South Korean user Yeonjoong on Nov 22, files added to their personal drive since May 2023 had all disappeared, with both the activity records and folder structure of the drive also reverting to their previous state in the same month.

Similar reports from other users were also found in the thread and in others on the forum.

In a reply to one thread, a Google employee reportedly acknowledged the issue and said that the Google Drive team is “investigating reports of an issue impacting a limited subset of Drive for desktop users and will follow up with more updates”.

They also advised the user against disconnecting the account from the Drive for desktop application and deleting or moving the app data folder.

The Google employee did however recommend making a copy of the app data folder if enough space on the drive is available.

Another user claimed to have received a response from the Google Drive Support team, stating “this is now being investigated by our Product Engineers and we are also waiting for a root cause analysis as well on how we can fix it”.

The response further said that due to this being an ongoing investigation, the team is currently unable to share an estimate on when the issue will be resolved.

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