Opinion: Do you know how to reset your internet connection?

If your computer is frozen, press and hold the power button until everything shuts off. Wait 30 seconds and turn it back on. — Jim Rossman/TNS

One of the cardinal rules of computer support is, “If it’s not working, reboot it.” I wrote about this last year, but judging from the questions I’ve received recently, it’s worth revisiting.

If you don’t know, I’m an IT support person for a large university, and I get calls every day from users having problems. A lot of the time, I can troubleshoot it with them over the phone or by sharing screens remotely, but there are times I have to go see the user.