StarHub user in S’pore unable to get S$1,500 in unauthorised third party charges waived; account allegedly hacked

Eng claims that her StarHub account was hacked and used to buy game items, but has been unable to get the extra charges waived. — KELVIN CHNG/The Straits Times/ANN

SINGAPORE: A StarHub mobile user claimed that her account was used without her permission to make online purchases worth S$1,504, and she has not been able to get the extra charges waived.

In her post on the Complaint Singapore Facebook page on Sunday, Eng WinWin claimed her account was hacked between September and October 2021, and it was used to buy game items from YoungJoy Technology Limited, which produces games such as Mobile Legends: Bang Bang, from the Google Play Store.