‘16 minutes of hell’; Volkswagen says ‘serious breach’ led to delay in giving authorities GPS location of stolen car carrying toddler

Detectives trying to locate the car on Feb 23 after the child’s mother had been carjacked, and then run over with her own vehicle, were told by Volkswagen’s Car-Net service that the company would not provide the car’s location until Car-Net was paid a US$150 (RM672) fee to reactivate the service, Covelli said. — Reuters

CHICAGO: Volkswagen acknowledged on Feb 24 that a representative of its roadside assistance program made a “serious breach” after declining to provide police with the GPS location of a car carrying an abducted toddler.

Lake County sheriff’s detectives trying to locate the car on Feb 23 after the child’s mother had been carjacked, and then run over with her own vehicle, were told by Volkswagen’s Car-Net service that the company would not provide the car’s location until Car-Net was paid a US$150 (RM672) fee to reactivate the service, sheriff’s office Deputy Chief Chris Covelli said.